Useful info

Emergency Numbers



Air ambulance:

999, the police will dispatch a helicopter to transport the injured, if the accident is deemed serious.

Fire emergency:


General Directorate of Abu Dhabi Police:(


Marine emergencies, accidents or suspicious activity
(Critical National Infrastructure Authority):


Water and electricity emergencies :

800 2332

Emergencies concerning Municipality of Abu Dhabi City:


Weather condition and earthquakes emergencies:

+971 2 666 7776

Health Authority (

800 555

Criminal Incidents

+971 2 699 9999

Aman Service

800 2626

Directory Enquiry Services




800 155 (from any UAE phone)
155 (direct from your du mobile)

Emergency First Aid Tips

Emergencies are unexpected events. They come without warning and may involve you. What will you do if an emergency occurs? Find out whom to call and what to do.

In the case of an emergency like a car crash or a medical condition in the Emirate of Abu Dhabi, simply call the emergency number, and according to the nature of the case a team of emergency experts will come to your aid.

When calling the emergency number, please remember to state your name, the nature of the accident, address of the emergency and how serious the situation is. And remember to provide them with the telephone number you are calling from. Remain calm and provide the paramedics with clear information so they can supply the necessary help.

Make sure you cover the following basics:

  • What is the emergency?
  • Who and how many people are injured or endangered?
  • Where did the accident happen?
  • What exactly happened?

After that, listen carefully to the paramedics’ questions and instructions. And do not hang up until instructed to.

Ensure safety of the site

As a paramedic, there are some important things you can try to provide care and assistance until the arrival of the medical staff without hesitation or stress, and remember that remaining calm and clear-headed will allow you to take positive actions more objectively.

To minimise the danger during an emergency situation, remember to do the basic steps that will ease the situation, and help you to get the best and quickest response in an emergency situation:

  • First priority is your own safety and the safety of the people accompanying you.
  • In case the emergency was indoor (an apartment or a house), clear a path to the injured; move furniture and unlock doors, have someone wait for the ambulance if possible and have the elevator ready, and turn on the outside lights at night.
  • Do not move the patient unless his life is threatened by external factors such as fire, falling debris or electricity. If you must move an unconscious person, first stabilize the neck and back, then call for help immediately.
  • Check if the victim is conscious and never try to feed liquids to an unconscious person.
  • Check if the victim is breathing, if not, carefully position for artificial respiration, clear the airway, and commence mouth-to-mouth cardiopulmonary resuscitation (CPR).
  • If you found injuries and bleeding, wash your hands, if possible, before and after to avoid infection, lay the person down to reduce the chances of fainting caused by increased blood flow to the brain, and with a sterile bandage or a clean cloth and maintain pressure until the bleeding stops.

If you are interested in volunteering to be a certified paramedic, you can receive a practical training programme for emergency reaction know-how conducted by Sanid, and available for everybody above 18 years of age living in the UAE.
The Sanid programme has been developed out of the growing community initiative Takatof. Sanid works closely together with the National Crisis and Emergency Management Authority (NCEMA), in partnerships with the General Directorate of Abu Dhabi Police (ADP), the Ministry of Interior, Abu Dhabi University, the Swedish Civil Defence and the US Citizens Corps of Community Emergency Response Training (CERT). Click here for more information about Sanid programme.

24-hour Pharmacies

This service provides a list of all pharmacies that are open 24 hours in the Abu Dhabi Emirate. Contact information such as the street address, P.O. Box, phone number, and fax is provided for each pharmacy.




PO Box



Abu Dhabi

Al Razi Pharmaceuticals Company – Wll

Al Bateen




Abu Dhabi

Sheikh Khalifa Medical City Er Pharmacy

Al Karama



02-610 2135

Abu Dhabi

Sheikh Khalifa Medical City Urgent Care Center Pharmacy

Al Manhal




Al Ain

Al Ain Pharmacy- Llc

Khalifa St.




Al Ain

New Al Ain Pharmacy – L L C

Al Mouwajee




Al Ain

Al Noor Medical Company Al Noor Pharmacy – L L C – Branch

Khalifa St.




Al Ain

Al Ain Hospital Pharmacy





Al Ain

West Polyclinic Alain Hospital Pharmacy

AlAin Hospital Street-Jemmy area




Al Marfa

Marfa Hospital Pharmacy

Main Street




Bida Zayed

Madinat Zayed Hospital Pharmacy

Madinat Mohamed Street





Delma Hospital Pharmacy

Hospital Street


02 8781888

02 8781885


Gayathy Hospital Pharmacy

Main Street


02 8741666

02 8742008


Liwa Hospital Pharmacy

Liwa Hospital Street





Tabarak Pharmacy L L C

Al Shahama





Sila Hospital Pharmacy

Hospital Street


02 8721555 ext 275

02 8722107

Health during the Holy Hajj

Hajj is an occasion when millions of Muslims, regardless of their colour, ethnicity or nationality from every nook and corner of the world gather in Makkah each year. Ensuring their physical and mental health is a top priority for the Hajj officials in order to help pilgrims perform the rituals of the fifth pillar of Islam in a peaceful and comfortable manner. This necessitates providing a healthy atmosphere free from all kind of contagious diseases that might pose considerable risks to the health of pilgrims.


Preventive measures, such as the vaccination programme of the Health Authority – Abu Dhabi, are the most effective way to protect you from infectious diseases.

Three types of vaccines are provided to the pilgrims:

  • Meningococcal Vaccine: This vaccine is a mandatory requirement for all pilgrims by a decision made by the Kingdom of Saudi Arabia to protect them against meningitis.
  • Seasonal Influenza Vaccine: This vaccine is highly recommended for pilgrims to reduce the risk of flu.
  • Pneumococcal Vaccine: It is given for the prevention of pneumonia for pilgrims aged 65 and above as well as younger adults with diabetes, lung disease (including asthma) heart disease (excluding high blood pressure), liver disease and kidney disease, in addition to those with special medical conditions.

Take the vaccines at least two weeks before your journey to ensure their effectiveness. Moreover, seek the advice of a doctor 4 to 6 weeks before your trip to know what vaccines you need, and make sure that your first aid kit includes sterile gauze pads, adhesive tape and antiseptic wipes.

To find the list of healthcare facilities offering Hajj vaccination, please visit the website of Health Authority – Abu Dhabi (HAAD) in the right column of the page.

Accommodation Safety

Accommodation area in the holy land is different from your home land, where a room or a single tent may be occupied by more than a person and used for eating, sleeping and sitting, therefore, you should take the following precautions:

  • Do not smoke cigarettes or Hubble Bubble (Shisha) inside the room or tent.
  • Open windows occasionally for refreshing up the place.
  • Ensure the place is always clean.
  • Do not use any flame emitting unit inside the area.

Common Diseases and Their Cure

Respiratory Problems: The presence of hot and dry air in a place full of people helps spread disease. Therefore, stay away from sick as far as possible; do not use their personal belongings, drink large amounts of liquids, and do not use antibiotics without the instruction of a physician.

Heat Exhaustion: This is caused if a person exerts strenuous muscle activity in hot weather. Common symptoms are headaches, tiredness, exhaustion cramps in the leg muscles and feeling of thirst. Use umbrellas while going out at noon for Dhuhr and Asr prayers.

Prevention and Cure: Avoid as far as possible strenuous activities in hot weather and go for buying commodities and gifts after Ishaa Prayer.

Consume a Lot of Liquids: If you feel any dizziness, go to a cool place and drink liquids. If still there is no change in condition, consult a physician.

Food Safety: Before eating, ensure the following:

  • Food is hygienic, utensils are clean and your hands are clean.
  • Check the production and expiry dates on all canned foods, do not buy cans that are bulging, dented or rusted.
  • Dispose of any food that has changed colour, smell or taste.

When Arriving at the Holy Land

  • Carry out the required steps of Hajj in a moderate manner; do not exhaust yourself to reach the black stone. Be aware of yourself and those around you during the circulation of Kaaba, while walking between Al Safa and Al Marwa and during the throwing of stones, to avoid any misconduct.
  • Always carry with you your personal identity card and health card and never remove your wrist tag.
  • Do not carry around your money while going for prayer or to the market to protect it from being lost.

While traveling via Land

  • Avoid sitting continuously for more than two hours without movement.
  • When the vehicle stops for re-fueling or for a break, leave the vehicle and walk around even for a short while, and massage your head and neck to avoid any muscle cramps.
  • Wear sunglasses when possible to protect your eyes from sun and dust.

Healthcare Services by the UAE Hajj Delegation

Through its medical committee, the UAE Hajj delegation provides free healthcare services to all UAE pilgrims including a mobile treatment facility which reaches the pilgrims in need of healthcare at their residences. The pilgrims who need regular follow up of their health situation or transfer to hospitals to receive appropriate treatment are given special care. The medical committee also provides telephone lines to help the pilgrims in need of healthcare. These numbers are listed in the booklets issued by the General Authority of Islamic Affairs and Endowments available within the right column of this page.

In addition, each Hajj group is required to provide one doctor and nurse at least depending on the number of pilgrims.